a．she lost her keys．
b．she couldn’t lock the door．
c．her apartment was broken into．
2．how does the man probably feel?
a．interested． b．pleased． c．annoyed．
3．what does the man say about the woman?
a．she is normal．
b．she needs a new phone．
c．she should get some help．
4．what will the woman probably do?
a．go somewhere else．
b．go to the front of the line．
